Return & Refund Policy

Return & Exchange Policy — Shop with Confidence

Shop worry-free with Chicagobuss — you can return eligible items within 30 days of delivery and receive your refund to the original payment method within 14 business days. Below is a complete guide to how our return and exchange process works.

Buy with Confidence at Chicagobuss

At Chicagobuss, we want every customer to shop with confidence. If something doesn’t meet your expectations, you may return it within 30 days of delivery. Once your return is approved, we’ll issue a refund to your original payment method within 14 business days.

Here’s a quick, transparent guide to help you understand your rights and our smooth, customer-first return process.

Quick Facts

• Return window: 30 days from the date of delivery

• Condition: Items must be unworn, unwashed, with original tags attached and packaging intact. Proof of purchase is required.

• Return shipping: Customers are responsible for return shipping unless Chicagobuss sent the wrong or defective item — in those cases, we’ll cover the return shipping costs.

• Refund timing: Refunds are processed within 14 business days of approval. Please allow 3–5 additional business days for your bank to post the credit.

• Exchanges: Exchanges are only accepted for defective items, incorrect shipments, or manufacturing errors. For size or style changes, please return the original item and place a new order.

How to Request a Return — 3 Simple Steps

1. Email us: Send your return request to support@chicagobuss.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach evidence (if applicable): If your product arrived damaged or defective, include clear photos or a short video showing the issue to help speed up approval.

3. Ship the item: We’ll provide a Return Authorization (RMA) and return address. Once we receive and inspect the item (typically within 72 hours), we’ll confirm your return and issue a refund.

Why This Policy Benefits You

• Clear & Transparent: Easy-to-understand terms and clear timelines.

• Fast Processing: Returns are typically reviewed within 72 hours after receipt.

• Customer-First: If we make a mistake, we cover all return shipping costs.

• Try at Home: Order with confidence — try items at home and return what doesn’t fit.

Common Questions

Q: Can I exchange for a different size?
A: We only process exchanges for defective or incorrect items. For size or style changes, please return your item and place a new order.

Q: Who pays for return shipping if the size doesn’t fit?
A: If the return is due to a fit issue, the customer is responsible for return shipping. If the return is due to a defect or our error, Chicagobuss will cover the cost.

Q: How long until I get confirmation after shipping my return?
A: We typically inspect and confirm returns within 72 hours of receiving your package.

Q: I haven’t received my refund after 14 business days — what should I do?
A: First, check your payment account, as posting times may vary. If the refund still hasn’t appeared, email us at support@chicagobuss.com, and we’ll look into it right away.

Notes & Exceptions

• Final sale / clearance items: Items marked as “final sale” cannot be returned. This will be clearly indicated on the product page.

• Custom or personalized items: These are not eligible for return unless defective.

• Proof of defects: Submitting photo or video evidence helps us review and resolve your claim faster.

Need Help?

If you’d like to start a return or have any questions, contact us at support@chicagobuss.com — our support team will respond promptly to assist you.

Address: 1755 Yucca Court, Fort Collins, Colorado 80525, United States
LLC: CHICAGOBUSS SHOP LLC
Email: support@chicagobuss.com