Cancel/Change Order

Order Policy

At Chicagobuss, we’re dedicated to providing high-quality products and a seamless shopping experience built on trust, care, and precision. Every order is carefully reviewed and fulfilled — and if something doesn’t go as planned, our team will work quickly and fairly to make it right.

Order Changes & Cancellations

Please double-check your order details (including size, color, and quantity) before completing checkout.
Orders can be canceled within 24 hours of purchase, subject to a 10% cancellation fee.
Once an order has been processed or shipped, cancellations are no longer possible.
To request a cancellation, email us at support@chicagobuss.com with your order number for faster assistance.

Exchanges

We currently do not offer direct exchanges for incorrect selections such as size or color.
If you placed an order by mistake, you may cancel it within 24 hours and place a new one instead.
Need help choosing the right size or style? Our support team is happy to guide you before checkout.

Returns & Refunds

You may request a return within 120 days of delivery. After this period, all sales are final.

✅ Eligible for Return:

• Item arrived damaged or defective

• You received the wrong product

• The product differs significantly from its online description

❌ Not Eligible for Return:

• Item has been used, washed, or altered

• Minor imperfections (e.g., loose threads or small color variations)

• Missing original tags or packaging

• Damage caused by improper handling or not by Chicagobuss

How to Request a Refund

To initiate a return or refund, please email support@chicagobuss.com with:

1. Your order number

2. Photos or videos clearly showing the issue

3. Proof of purchase

4. Shipping receipt (if applicable)

⚠️ Do not return any items without prior authorization. Unauthorized returns will not be accepted or processed.

Refund Processing

Refunds are issued within 7 business days after the returned item is received and inspected.
You’ll receive a confirmation email once your refund is processed.
Refunds include the original shipping cost (if applicable).
If your refund hasn’t appeared after 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery

• Return shipping cost: Customer’s responsibility (unless the issue was caused by Chicagobuss)

• Chicagobuss is not responsible for loss or damage during return transit.

Need Help?

If you have questions or need assistance, please reach out to our support team.

📧 support@chicagobuss.com
🏢 CHICAGOBUSS SHOP LLC
📍 1755 Yucca Court, Fort Collins, Colorado 80525, United States